Siyam Group > Company Policy

Ibrahim Siyam Industrial Group, is specialized in developing and manufacturing OE, customized, and aftermarket, core and complete radiators. For over 25 years, we have distinguished ourselves by providing high quality products, with superior services, delivered on-time and at a competitive price.
Our Management System complies with the requirements of ISO 9001 ‘Quality Management systems’ and with the appropriate required standards.

Our Quality policy is to:

– Provide the desired services and quality product that delight our clients and that fully satisfy their requirements
– Continually improve the effectiveness of both the quality management system and the provision of our all services and products
– Ensure all staff are trained and briefed about all the quality documentation so that the can implement the policies and procedures in their work

This will be achieved by:

– Establishing, implementing and maintaining a quality management system certified against ISO 9001:2015
– Setting and reviewing measurable quality objectives and ensuring those objectives are met
– Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.
– Providing the necessary resources and ensuring responsibilities and authorities are determined and communicated throughout the group
– Seeking structured feedback from our customers and employees Ensuring everything we do is always carried out in accordance with stated methods and customers’ requirements.

Top management is committed to:

– Satisfying applicable requirements by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.
– Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.

Top management shall:

– Take accountability for the effectiveness of the QMS.
– Ensure the quality policy and quality objectives are established for the QMS and are compatible with the context and strategic direction of the Company. Quality objectives have been set and are maintained as part of the QMS internal auditing, monitoring and management review processes, in order to enhance customer satisfaction.
– Promote the use of a process approach and risk-based thinking.
– Ensure that the resources needed for the QMS are available; including training, support and encouragement.
– Communicate the importance of effective quality management and of conforming to the QMS requirements.
– Ensuring that the QMS achieves it’s intended results.
– Engage, direct and support persons to contribute to the effectiveness of the QMS.
– Promote improvement.
– Support other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.  Establish partnerships with suppliers and interested parties to provide an improved service.

  • This policy will be communicated to all employees and organization’s working for or on our behalf. Employees and other organizations are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own work, so far as is reasonably practicable, is carried out without risk to themselves, others, or the environment.
  • This policy will be reviewed annually by top management and where deemed necessary will be amended and re-issued. Previous versions of this policy are archived.
  • This policy is available to relevant interested parties, upon reasonable request.